Car being repaired in a professional workshop

Not at Fault? You Drive Our Car While We Fix Yours

If the accident wasn't your fault, you shouldn't be left without a car. We provide a complimentary hire vehicle, manage the entire claim, and repair your car to factory standards — all at zero cost to you.

Start Your Claim Now Call (03) 5975 5599

Zero Excess. Free Hire Car. Zero Hassle.

Here's what you get when you choose Auto Body Works for your not-at-fault claim.

Complimentary Hire Car

Drive one of our vehicles while yours is being repaired. Available from day one, at no cost to you. The at-fault driver's insurer pays.

Zero Excess Payment

You won't pay a single dollar. We recover all costs — including repairs, towing, and the hire car — directly from the at-fault party's insurer.

Full Claim Management

We handle all the paperwork, insurer communication, and claim management so you don't have to. Just drop off your car and we take care of the rest.

How It Works

Four simple steps to getting your car repaired and a hire car in your driveway.

1

Call or Submit Online

Ring us on (03) 5975 5599 or submit the online form. Tell us about the accident and provide the other driver's details.

2

We Collect Your Car

We arrange a tow truck to collect your damaged vehicle from the accident scene, your home, or your workplace.

3

Drive Our Car

We deliver a complimentary hire car to you — usually within 24 hours. Drive it while we repair yours.

4

Pick Up Your Car

We complete the repairs to factory standards, return your car looking as good as new, and collect the hire vehicle.

What Not-at-Fault Customers Say

Google Review
"Absolutely brilliant service. I was not at fault and they sorted everything out with the other driver's insurance. Had a hire car the same day. Cannot recommend highly enough."

Sarah M.

Google Review
"Brought my BMW in after a nasty prang. The finish was factory perfect and they used genuine parts throughout. Very impressed with the attention to detail."

James K.

Google Review
"Was standing on the side of Nepean Highway after being rear-ended. Called Auto Body Works and they had a tow truck to me within the hour. Made a stressful day so much easier."

Michelle T.

Frequently Asked Questions

Do I have to pay an excess if I'm not at fault?
No. If you are not at fault and can identify the at-fault driver, you will not pay any excess. Auto Body Works manages the entire claim against the at-fault driver's insurance, so there is no out-of-pocket cost to you.
Can I get a hire car after an accident in Victoria?
Yes. If you are a not-at-fault driver, you are entitled to a replacement vehicle while your car is being repaired. Auto Body Works provides complimentary hire cars at no cost to you — the at-fault party's insurer covers this.
Do I have to use my own insurance company's repairer?
No. In Australia, you have the legal right to choose your own smash repairer. You are not obligated to use your insurer's recommended repairer. Auto Body Works works with all major insurance companies.
How long will the repairs take?
Repair times vary depending on the extent of the damage. Minor repairs may take 3-5 business days, while more significant structural work can take 2-3 weeks. We provide a detailed timeline after our initial assessment and keep you updated throughout.
What if I'm not sure who was at fault?
Contact us anyway. We can help review the circumstances of the accident and advise on your options. In many cases, fault can be clearly established from the damage patterns and witness statements. We'll guide you through the process.
Will my car be repaired to its original condition?
Yes. As a manufacturer-approved repairer, Auto Body Works uses genuine parts and follows factory repair procedures. We guarantee all repairs are completed to the original manufacturer's specifications.
Can I get my car towed to Auto Body Works?
Yes. Call us on (03) 5975 5599 and we will arrange a tow truck to collect your vehicle from the accident scene or your home. For not-at-fault claims, towing costs are recovered from the at-fault party's insurer.
What documents do I need after an accident?
You'll need the other driver's name, address, phone number, rego number, and insurance details. Take photos of all damage, the accident scene, and any relevant road signs or conditions. A police report number is also helpful if police attended.

Not at Fault? Let's Get You Sorted.

Don't wait. The sooner you contact us, the sooner we can get a hire car to you and start repairing your vehicle.

Start Your Claim Call (03) 5975 5599
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